Monday, July 27, 2009

Satisfied customer in St. Paris, OH

Just got a call from another very happy customer. We placed a 20' apron, sidewalk and step for him at his new home. (We had also placed his basement and garage floors a couple of years ago.) He said the guys did things he didn't expect them to do. They pushed gravel up to the apron so he didn't have to, and they did some repair on the yard where the concrete truck did some damage. He said the lines were cut straight in the concrete. Initial concerns he had were taken care of immediately, and the end result was exactly what he wanted. He said he was very pleased and would definitely send customers our way.

You always take a chance in calling customers after the work is completed for fear of hearing a bad report. However, I am finding that it is a great way to get a pat on the back! Yes, you might hear about a flaw or two, but how else are you going to find out about ways to improve your business from the customer's perspective? More often I am hearing about how great our employees are doing, not only with the overall work being done, but also about the way they interact with the customer. Kudos to the Yoder Concrete Construction crews!

We took a short trip to North and South Carolina last week for a nephew's wedding and a couple of days on Lake Hartwell. It was a beautiful trip, and the weather was very mild for this time of year. I loved driving through the mountains. I think I could retire there. Very nice.

Have a beautiful and blessed week.

Friday, July 3, 2009

Decorative sidewalk - another happy customer!

(Before photo)

When I first met with Pat and her husband at their home in Springfield,OH, their main problem was the three little steps to get into their front door. Everyone was always tripping, or falling off the edge when opening the door. The brick looked nice enough, but what was the contractor thinking placing the sidewalk at that awkward height? Not low enough for a comfortable concrete step, but too high to step directly into the house. Our solution? Slope the new sidewalk gradually so the end result would be to step directly into the house with a standard 7" step and widen it gradually so as to not step off the edge.

Pat also had a very valid concern about having a contractor at her home. She wanted to make sure there wasn't any damage to their new front door or the windows on the lower lever. She was assured that Yoder Concrete Construction, LLC, shows as much care for their customers as they would for their own homes. The crew placed plastic up to protect the house from any possible flying debris and from concrete splatters.

The customer chose a subtle light gray color hardener and a stone gray release agent for the concrete to compliment the siding. With the new red door as their focal point, they didn't want the walk to compete. And with a keystone stencil to add a little pattern, the results were outstanding. Their new sidewalk welcomes visitors to their home with a new ease of entry into the house.

Pat's comments were, "We are so happy with our sidewalk...Your crew did a great job and were pleasant to have working here."

Thank you to a great and happy customer in Springfield, OH. Enjoy your new concrete sidewalk from Yoder Concrete Construction, LLC. Have a safe July 4th weekend!